How Can We Support Users’ Preferential Choice?

By Anthony Jameson, Silvia Gabrielli, Per Ola Kristensson, Katharina Reinecke, Cristina Gena, Federica Cena, and Fabiana Vernero (2011)

Extended Abstracts of the 2011 Conference on Human Factors in Computing Systems, Vancouver.

Abstract

Users of computing technology are constantly making choices about how to use the technology which are preferential in the sense that there is no correct or incorrect option. We argue that HCI should devote more attention to helping users to make better preferential choices, tapping into the vast pool of relevant psychological research. After offering a quick high-level overview of this research, we introduce four general strategies for exploiting it in interaction design and illustrate these strategies with reference to examples. Looking at selected other paradigms that involve influencing preferential choice, we explain how our framework can lead to greater coverage and conceptual clarity.

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BibTeX entry

@inproceedings{JamesonGK+11,
  year = {2011},
  author = {{Jameson}, Anthony and
            {Gabrielli}, Silvia and
            {Kristensson}, Per~Ola and
            {Reinecke}, Katharina and
            {Gena}, Cristina and
            {Cena}, Federica and
            {Vernero}, Fabiana},
  title = {How Can We Support Users’ Preferential Choice?},
  booktitle = {Extended Abstracts of the 2011 Conference on Human Factors in
    Computing Systems},
  address = {Vancouver}}